TACLOBAN CITY – The Department of Labor and Employment Regional Office No. 8 (DOLE RO8) together with the National Conciliation Mediation Board (NCMB) conducted a Basic Training for Single Entry Assistance Desk Officers (SEADOs) last August 13-15, 2018 at Patio Victoria, San Jose, Tacloban City.
The three-day training was attended by around thirty-five (35) participants coming from the DOLE and its attached agencies such as NCMB, NMP, TESDA, OWWA, NLRC, ECC, OSHC and NRCO.
Present to grace the activity was the newly installed DOLE RO8 Director Yahya A. Centi who encouraged the participants to do well and appreciate the value and benefits of Single Entry Approach (SEnA) Program in order to deliver excellent service to the public particularly the workers in the private sector.
“I am very pleased to meet all of you today and I just would like to thank NCMB and DOLE (of course) for initiating this training. As we all know, SEnA is our intervention to effect faster, fairer and inexpensive settlement of labor issues. And so I must say this training is very essential for us to continuously serve our clients as expected”, said RD Centi.
Different topics related to SEnA and conciliation-mediation were discussed by the speakers coming from DOLE, NCMB and other attached agencies. Discussion on the General Labor Standards and latest issuances of the department were likewise provided.
NCMB 8 Director Gemma R. Poloyapoy, as one of the battery of speakers, emphasized in her talk that aside from knowing the process of handling SEnA Request for Assistance (RFA), a SEADO must be persistent in order to successfully help both requesting and responding parties arrive at amicable settlement.
“Always remember that it is important to possess the traits and qualities of a SEADO to achieve the main objective of SEnA”, Director Poloyapoy said.
The training was capped with a mock conciliation-mediation performed by selected participants followed by a constructive critiquing from the speakers and co-participants.
Single Entry Approach is an administrative approach to provide a speedy, impartial, inexpensive and accessible settlement procedure of all labor issues or conflicts to prevent them from ripening into full-blown disputes.